Privacy Policy

Effective date: October 14th, 2026

Mosaic Mind Counseling ("Mosaic Mind," "we," "us," or "our") is the private counseling practice of Camille Fulwood, LPC, providing online therapy to adults in Idaho. We take your privacy seriously. This policy explains what information we collect when you visit mosaicmind.co or contact us, how we use it, and the choices you have.

1. What this policy covers

This policy covers our website, mosaicmind.co, and the ways you can reach us through it, including our contact form, email, phone, and text messaging.

If you become a client, your clinical and health information is protected under the Health Insurance Portability and Accountability Act (HIPAA) and Idaho law. How we use and protect that information is described in our Notice of Privacy Practices, which you'll receive before your first session. If anything in this policy conflicts with the Notice of Privacy Practices for client health information, the Notice of Privacy Practices controls.

2. Information we collect

Information you give us. When you fill out our contact form, email us, call, or text, we may collect:

- Your name

- Email address and phone number

- Your preferred way to be contacted

- Anything you choose to include in your message

Information collected automatically.

When you visit our website, our website platform and analytics tools may automatically collect:

- Your IP address and general location (such as city or state)

- Browser type, device type, and operating system

- Pages you visit, how long you stay, and the website that referred you

- Information collected through cookies and similar technologies (see Section 7)

- Information from other sources. If you find us through a therapist directory, such as Psychology Today or TherapyDen, and contact us through that directory, we receive the information you send through it.

3. Please don't share sensitive health details through the website

Our contact form, email, and text messaging are meant for scheduling and general questions. They are not designed for sharing detailed clinical information. Please don't include details about your mental health history, diagnoses, medications, or crisis situations in a contact form, email, or text. We'll talk through those things together, privately, during your consultation or session.

This website is not for emergencies. If you are in crisis or thinking about harming yourself or someone else, call or text 988 (the Suicide & Crisis Lifeline), call 911, or go to your nearest emergency room.

4. How we use your information

We use the information we collect to:

- Respond to your questions and schedule a free consultation

- Communicate with you about appointments and availability

- Operate, maintain, and improve our website

- Understand how visitors use our website, such as which pages are most helpful

- Protect the security of our website and prevent misuse

- Meet our legal and professional obligations

- We do not sell your personal information, and we do not use it for advertising by other companies.

5. How we share your information

We share information only as needed to run the practice, and only with:

- Service providers who help us operate, such as our website and communications platform (GoHighLevel / LeadConnector), our website security provider (Cloudflare), our analytics provider ([Google Analytics]), and our scheduling and records system (Upheal). These providers may use your information only to provide services to us.

- Legal and safety reasons, when required by law, court order, or professional obligation, or when needed to protect someone's safety.

- Business transfers, if the practice is ever transferred, merged, or closed, in which case client records would be handled as required by law and professional standards.

When a service provider handles protected health information for us, we require a Business Associate Agreement as required by HIPAA.

6. Text messages (SMS)

If you give us your mobile number and agree to receive texts, we may send messages about scheduling, appointment reminders, and replies to your questions.

Message frequency varies.

Message and data rates may apply.

Reply STOP at any time to stop receiving texts. Reply HELP for help.

Consent to receive texts is not a condition of receiving services.

We do not share or sell your mobile phone number or text messaging consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers who help us deliver messages.

7. Cookies and analytics

Our website uses cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use the site. We may use Google Analytics to see things like which pages are visited most and how people find us. This information is reported in aggregate and is not used to identify you personally.

You can control cookies through your browser settings, and you can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on. Blocking cookies may affect how some parts of the website work.

8. How long we keep information

We keep website inquiries and messages only as long as needed to respond to you and manage scheduling, unless you become a client. Client records are kept for the length of time required by Idaho law and professional ethics standards, as described in our Notice of Privacy Practices.

9. How we protect your information

We use reasonable administrative, technical, and physical safeguards to protect your information, including secure, encrypted connections on our website. No method of sending or storing information online is completely secure, so we can't guarantee absolute security. This is one reason we ask that you not send sensitive health details through the website, email, or text.

10. Your choices and rights

You can:

Ask what personal information we have about you from the website

Ask us to correct or delete that information

Opt out of text messages by replying STOP

Ask us not to contact you again

To make a request, contact us using the information in Section 14. If you are a client, your rights regarding your health records are described in our Notice of Privacy Practices.

11. Children's privacy

Our services and website are intended for adults 18 and older. We do not knowingly collect personal information from children under 18 through this website. If you believe a child has sent us information, please contact us and we'll delete it.

12. Links to other websites

Our website may link to other sites, such as therapist directories, crisis resources, or our scheduling platform. We aren't responsible for the privacy practices of those websites, so please review their privacy policies.

13. Changes to this policy

We may update this policy from time to time. When we do, we'll change the effective date at the top of this page. If the changes are significant, we'll make that clear on our website.

14. Contact us

If you have questions about this policy or how your information is handled, please contact:

Mosaic Mind Counseling Camille Fulwood, LPC Email: [email protected] Phone or text: (208) 505-4981 Website: mosaicmind.co